Alex Rivera
IT Support Specialist
alex.rivera@example.com+63 912 345 6789Manila, Philippines
example.comlinkedin.com/in/alexriveragithub.com/alexrivera
Profile
IT support professional experienced in troubleshooting, endpoint support, ticket management, user assistance, and practical infrastructure operations.
Experience
IT Support Specialist
Professional Services Organization · Manila
Delivers reliable, measurable work while coordinating with customers, stakeholders, and operational teams to maintain professional standards.
- Led delivery of a customer workflow from discovery through production release.
- Improved release quality by introducing focused reviews, testing, and operational checks.
Software Engineer
Harbor Systems · Makati
Developed web applications and internal tools for distributed teams.
- Collaborated with product and support teams to simplify high-friction workflows.
Education
BS Information Technology
State University · Philippines
Coursework included software engineering, databases, networking, and systems analysis.
Skills
Technical SupportTroubleshootingTicket ManagementWindows & LinuxNetworking
Selected Projects
Workfolio
A career-document workspace focused on practical job-search and workplace tools.
Flask · PostgreSQL · JavaScript
Certifications
Cloud Fundamentals
Professional Training Provider
Languages
English — ProfessionalFilipino — Native